IT Engineering

Our team have a wide range of skills from unit swap to component level fixes. Our teams will

Build - Install - Maintain

In addition we have access to most manufactures engineers where required

Service when you need it

Our service desk is available when you need it either on the phone or via our website. You can track and comment on the progress of your service request via the my account section of our site. Our team will update your ticket as activities happen so you are always well informed be it good news or bad. 

How it works

  • We follow a best practice process agreed with yourselves. Generally we would support your internal helpdesk (which in some cases is provided by us). Upon receiving a ticket our team will. 

  • Contact the originator of the ticket and check / gain details. 

  • Where we have access, remotely check the system in question

  • If possible fix it there and then

  • where required pass the ticket to a specialist, field engineer or support partner for resolution.

  • When the ticket has been marked as fixed, check with the originator of the ticket that they are happy with the fix.

Create a service request

Bench Engineering

Where it would not be appropriate to repair on site we can organise replacement or loan equipment if required and return the faulty goods for bench repair by either one of our engineers or a manufacturer engineer where appropriate.