Our team have a wide range of skills from unit swap to component level fixes. Our teams will
Build - Install - Maintain
In addition we have access to most manufactures engineers where required
Service when you need it
Our service desk is available when you need it either on the phone or via our website. You can track and comment on the progress of your service request via the my account section of our site. Our team will update your ticket as activities happen so you are always well informed be it good news or bad.
How it works
We follow a best practice process agreed with yourselves. Generally we would support your internal helpdesk (which in some cases is provided by us). Upon receiving a ticket our team will.
Contact the originator of the ticket and check / gain details.
Where we have access, remotely check the system in question
If possible fix it there and then
where required pass the ticket to a specialist, field engineer or support partner for resolution.
When the ticket has been marked as fixed, check with the originator of the ticket that they are happy with the fix.
Where it would not be appropriate to repair on site we can organise replacement or loan equipment if required and return the faulty goods for bench repair by either one of our engineers or a manufacturer engineer where appropriate.